Join TP, a global trusted partner to the world’s biggest brands and build global career right here in your hometown. We are looking for committed Customer Interaction Advisors to join our team. In this role, you will be the primary point of contact - providing high-quality support and ensuring that every interaction is handled with professionalism and efficiency. You will be the go-to person for customers seeking guidance, troubleshooting, and support.

Roles and Responsibilities

• Deliver exceptional support to customers by addressing inquiries and resolving issues across voice, email, and live chat channels to ensure customer satisfaction.
• Identify customer needs and provide accurate, reliable solutions using established tools and processes.
• Develop a comprehensive understanding of client products and services to provide expert guidance.
• Achieve assigned performance targets and KPIs while consistently adhering to established quality guidelines
• Identify and implement solutions based on established organizational procedures and logic.
• Take ownership of the customer journey by following up on outstanding inquiries and ensuring a seamless resolution process.

Required Skills

• Exceptional command of the English language with a focus on professional verbal and written communication.
• Digital fluency, including proficiency in Windows/Apple OS, Microsoft Office, Google applications.
• Strong critical-thinking and analytical skills used to resolve complex customer issues effectively.
• Resilient and professional demeanor when navigating challenging or high-pressure situations.
• Highly adaptable to a dynamic business environment with the ability to learn new processes quickly.
• Productive in a fast-paced, high-volume work setting while maintaining a high attention to detail.
• Collaborative mindset with a willingness to participate in team initiatives and support colleagues.
• Flexibility to work in rotational shifts to support global operations.

Qualifications

• Graduate or Undergraduate degree holder in any discipline.
• Minimum 1 year of professional experience is preferred; however, Freshers are encouraged to apply.
• Ability to work as a team member as well as independently based on program requirements.