Join TP, a global trusted partner to the world’s biggest brands. We are looking for Customer Interaction Advisors who are ready to represent world-class brands and deliver excellence in every interaction - providing expert guidance, troubleshooting, and end-to-end support. Join the global leader in digital business services and work with the world’s most iconic brands.

Roles and Responsibilities

• Deliver high-value customer experiences by resolving inquiries across voice, email, and digital chat platforms.
• Use internal systems and logic to provide precise, data-backed solutions.
• Act as a subject matter expert by mastering client products and service offerings.
• Meet and exceed performance KPIs while maintaining high quality standards.
• Implement resolution strategies that align with organizational frameworks to ensure a standardized yet personalized service delivery.
• Manage the full inquiry lifecycle, including proactive follow-ups for a frictionless experience.

Required Skills

• Language proficiency: Excellent English both written and verbal.
• Proficient in Windows/Apple OS, MS Office, and Google Workspace.
• Strong critical-thinking skills to solve complex problems.
• Highly adaptable to a dynamic business environment with the ability to learn new processes quickly.
• High attention to detail in a fast-paced, high-volume setting.
• Flexibility to work in rotational shifts to support global operations.

Qualifications

• Graduate or Undergraduate degree in any discipline.
• Minimum 1 year of professional experience is preferred; however, Freshers are encouraged to apply.
• Ability to thrive both independently and within a team.